Breaches of process commitments
A breach of process commitments occurs when a registered company is alleged not to meet its obligations provided in the framework for implementation and enforcement of the principles of good practice in vertical relations in the food supply chain.
What is the procedure?
The Governance Group will treat all complaints lodged against a registered company not complying with its obligations foreseen by the Framework. Breaches of process commitments will be handled as follows;
- The case is raised with the company directly.
- A complaint is brought to a member of the Governance Group who can resolve it promptly with the Governance Group member of the sector concerned or table it for discussion, while keeping the identity of the complainant confidential.
- The Governance Group is informed via the dedicated form located right below.
The Governance Group will assess the best way to deal with the complaint in a proportionate and gradual manner.